Abhishek Tripathi

Business Operations @Exito Media Concepts

Mangaluru, IN

Operational Setup: Successfully established the entire operations in Mangalore, overseeing the setup of seven departments and managing a staff of 92 employees. This involved effectively coordinating resources, defining roles and responsibilities, and ensuring a smooth transition.•KPI Management: Developed and implemented key performance indicators (KPIs) for the entire organization, aligning them with each department\'s objectives. Established a systematic process for regular reviews and monitoring of performance using Zoho dashboards, enabling data-driven decision-making.•IT Department Setup: Spearheaded the establishment of the IT department and formulated comprehensive IT policies and procedures. These policies ensured smooth operations, data security, and compliance with industry standards•Business Unit Leadership: Held the role of Business Unit Head for Demand Generation verticals in Exito, responsible for managing the profit and loss (P&L) of each business unit.•Client Management: Played a vital role in maintaining delivery targets and ensuring client satisfaction. Effectively communicated with clients, addressing their needs and concerns, and ensuring that projects were delivered on time and within budget•Large-scale Client Transition: Successfully managed the transition of large-scale clients, ensuring a seamless transfer of services and establishing robust processes to meet client requirements. This involved understanding client expectations, coordinating with cross-functional teams, and implementing streamlined processes to deliver superior service•Project Management Tool Implementation: Implemented Zoho Projects as a project management tool to effectively monitor and track project progress. This enabled improved project planning, resource allocation, and real-time visibility into project status, ensuring efficient project execution.

Mangalore University

Post graduate in Business management