Abishek Roy
Senior Manager @Delhivery
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WORK HISTORY
Senior Manager @Delhivery
Silchar, IN
Senior Manager – Last mile operations with strong experience in managing end-to-end delivery operations across Assam and the Northeast. Skilled in driving capacity building, cost optimization, and service-level improvements through data-driven execution and team leadership. Proven ability to scale operations, strengthen partner performance, and deliver consistent customer experience in high-growth environments.Looking after the risk part(includes the timely recovery of COD orders)of 3rd party vendor tie up with Delhivery.Also onboarding new vendors for increasing the reach in across PAN India.Actively working with various stakeholders and teams to keep a check on various risk factors that includes Audit, cash on delivery orders, fraud prevention.
EDUCATION
Gauhati University
Bachelor of Technology (B.Tech.), Computer science and engineering
Assam (Central) University
Master of Business Administration (M.B.A.), Operations management and marketing
Kendriya vidyalaya silchar
Class 1- 12, Science
SKILLS
ABOUT ABISHEK ROY
3 Years of experience in Debt Service Management in Banking industry.Currently into logistics Industry where i am working in Delhivery Ltd. as a Senior Manager.Handling Partner Program, where focus is primarily on key areas of Risk management that includes Cash reconcilation, timely audit, preventive measures for loss and fraud, cost optimization and increase in efficiency in daily operations for better servicebailty and enhanced customer experience.Senior Manager – Last Mile OperationsDriving end-to-end last-mile operations with a strong focus on capacity building, cost optimisation, and service excellence. Proven experience in scaling delivery networks, strengthening partner and manpower capacity, improving TAT and SLA adherence, and ensuring operational readiness during peak demand. Skilled in driving productivity improvements, reducing cost per shipment, optimizing routing and workforce deployment, and leveraging data-driven insights to enhance efficiency, reliability, and customer experience across regions.
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