Abisan Sritharan
Quality Assurance Officer @CIBC
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WORK HISTORY
Quality Assurance Officer @CIBC
Responsibilities and Duties Include:• Monitor the quality of work that is completed in Retail Operations to improve the quality, consistency and accuracy of results through observation, documentation and constructive feedback. • Conduct quality checks on completed work within specified business unit based on established criteria to ensure process is followed accurately and identify errors for escalation• Document observations to identify and communicate gaps, trends and areas of opportunity for improvement• Provide complete and accurate statistics and reports as required (e.g. work and time sheets, statistic gathering, investigative reports) to provide management with pertinent information• Cross train in other positions to assist and provide support to other team members/area(s) of equal value in peak times or on a temporary basis to ensure Service Level Agreements are met• Keep abreast of all relevant CIBC products and services and maintain current on procedural and technological changes and upgrades within area of responsibilities
EDUCATION
Lester B. Pearson Collegiate Institute
Ontario Secondary School Diploma (OSSD)
Ontario Tech University
Bachelor of Commerce - BCom
ABOUT ABISAN SRITHARAN
Quality Assurance Officer @ CIBC | Compliance, Data Analysis & Risk Management | Ensuring accuracy, consistency, and client satisfaction through quality checks, data-driven insights, and continuous process improvements.
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