Abisag Alcaraz
Service Desk Analyst @Discount Tire
Signup · Get unlimited contacts
WORK HISTORY
Service Desk Analyst @Discount Tire
US
Provided remote IT support via phone, email, and ticketing system to resolve end-user issues effectively. • Diagnosed and troubleshot hardware, software, and connectivity issues for both Windows and macOS systems. • Assisted users with Microsoft 365 applications, ensuring seamless account management and password resets.
EDUCATION
Phoenix College
Associate in Business, Business/Commerce, General
Aspen University
Bachelor of Business Administration - BBA, Business Administration and Management, General
Allen School-Phoenix
Certification, Medical/Clinical Assistant
ABOUT ABISAG ALCARAZ
Currently serving as a Service Desk Analyst at Discount Tire, I specialize in providing IT support, troubleshooting hardware, software, and connectivity issues for Windows and macOS systems, and assisting users with Microsoft 365 applications. My role involves utilizing technical expertise and collaborative skills to deliver efficient issue resolution, including account management and password resets. With a foundation in Business Administration studies at Aspen University and certifications as a Registered Medical Assistant, I integrate my technical and administrative knowledge to ensure seamless operations. Skilled in Powershell and information technology, I am committed to leveraging my skills to contribute to IT infrastructure and support excellence.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.