Abir Tarique Hridoy
Technology Architect- Client Delivery Analyst @Accenture
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WORK HISTORY
Technology Architect- Client Delivery Analyst @Accenture
London, GB
Project 1: PMO, BA & Design Analyst at Virgin Media O2 (VMO2) from November 2023 – June 2024 ‣Scheduling regular meetings with internal teams and stakeholders, documenting project progress for the £400M project, one of Accenture’s largest cloud contact center migrations project in the world. ‣Collaborating with the project manager to facilitate requirement gathering and developing presentation decks for regular review meetings with senior stakeholders. ‣Communicating solutions, in the form of models, wireframes, documentation, and user research. ‣Completed 12/51 amazon connect compatible CX b2c designs with Lambda functions, cloud technology, contact attributes reporting, IVR prompt logging and API integrations across all sprints for RIS.Project 2: Data Engineer & Reporting Analyst at QBE Insurance Group from July – December 2024 ‣ Completed Friday, weekly, and monthly backend ETL run to publish ITSM reports with the latest data. ‣ Developed new PowerBI reports and enhanced existing ones with updated visuals and features. ‣ Analysed ServiceNow data to generate live insights. ‣ Created and maintained ServiceNow reports aligned with business requirements. ‣ Managed the task queue to ensure timely and efficient completion of all BAU tasksProject 3: IPC Team Lead at GSK Pharma from Jan 2025 to Present ‣ Leading the onshore \\ & offshore Intelligent Program Control team of analysts and managing JIRA configurations, Power BI analytics, and program reporting on RICEFW, KDDs,\\ & process diagrams. ‣Mapping various data hierarchies correctly and maintaining Jira, ensuring high standard and data quality.
EDUCATION
North South University
Bachelor of Science (BSc), Computer Science And Engineering
University of Reading
Master's degree, Information Management & Digital Business – Big Data in Business
University of Reading
Master's degree, Information Management
BAF Shaheen College Dhaka
Secondary School Certificate Examination, Science
Henley Business School
MSc Information Management & Digital Business – Big Data in Business, Big Data
Notre Dame College
Higher Secondary Certificate Examination, Science , GPA-5 (Golden )
SKILLS
ABOUT ABIR TARIQUE HRIDOY
Accenture has been an incredible platform where my expertise in big data and passion for…
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