Abir Chowdhury
Operations Team Manager, Digital & Device, Alexa Support (D2AS) | Project Management Certified (PMI) | Lean Six Sigma Yellow Belt (Amazon)
- Role
- Team Manager, Digital & Device, Alexa Support (D2as) at Amazon
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Abir Chowdhury
I am a data-driven Operations Team Manager and Lean Six Sigma practitioner with over 5 years of experience at Amazon, where I currently lead high-performance teams of 25–30 FTEs. My management philosophy is simple: Process precision drives efficiency, but people drive results.I specialize in turning around underperforming operational units by balancing rigorous metric management with empathetic leadership.Key Wins:Turnaround Specialist: Successfully coached bottom-quintile associates through final-stage Performance Management Plans (PMP) to become Top Quintile performers, resulting in zero attrition and subsequent promotions.Strategic Change Management: Led the unit’s largest CRM Migration project, ensuring 100% data accuracy and zero critical defects post-launch. Leader of Choice: Consistently ranked in the Top 5% of the network for Employee Connection scores, specifically in Leadership Behavioral Index (LBI) and Inclusion. I bridge the gap between \"hard\" operational goals (Shrinkage, AHT, Queue Monitoring) and \"soft\" leadership skills (Retention, Upskilling, Trust). I hold certifications in Project Management (Microsoft) and Lean Six Sigma Yellow Belt (Amazon), giving me the toolkit to execute complex projects while keeping daily operations stable.I am always looking to connect with like-minded professionals in Operations, Customer Success, and Program Management. Core Competencies: Operations Team Management | SLA & PTL Optimization | Crisis Management | Talent Development & Coaching | Root Cause Analysis | Tableau & Amazon Quick Suite.
Experience
Team Manager, Digital & Device, Alexa Support (D2as)
Jul 2024 — Present · IN
Education
West Bengal State University, Kolkata
Bachelor of Arts - BA, English Language and Literature, General
2016 — 2019
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