Abirami Vijayan
Service Management Office | CSI Champion | Knowledge Manager | Project Management | Scrum Master | Certified in ITIL V4 | Social Worker | Intrapreneur | Former Cognizant Employee |Certified Soft Skills Trainer
- Role
- Assistant Consultant at Tata Consultancy Services
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Abirami Vijayan
Hi, I\'m Abirami Vijayan, an experienced IT professional with Intrapreneurship quality in IT Support & Service Management with Overall 7+ years of experience as a Knowledge Manager and CSI Manager.An Intrapreneur is a professional who thinks and acts like an entrepreneur within a company. My Mission:I\'m on a mission to empower teams to proactively identify the opportunities for Service Improvement and evaluate the effectiveness of initiatives to turn into reality which helps my organization to grow 10x faster. I can help you with:Identifying opportunitiesTurning ideas into realityImproving the service continuouslyDocumenting the Contents and Known issuesAccomplished CSI track with proven track recordStakeholder Management & Problem solvingPrior to this, I have worked as a Knowledge Manager in Top LS account by implementing comprehensive Knowledge Management systems to enhance operational efficiency and decision-making processes. I am skilled in implementing KPIs to monitor and evaluate the effectiveness of improvement initiatives.Also, I worked as a Tibco L2 support team member by doing Data reprocessing, minor enhancements, Server monitoring and mailbox monitoring.I have been a certified ITIL V4 at foundation level, Python, Advanced Java and also good at MS excel, Data Analysis and Reporting.Eagerly awaiting to explore myself in new Skills, Domain & Technologies.
Experience
Assistant Consultant
Nov 2024 — Present · Chennai, IN
Education
Wisdomland Matriculation school,Palacode
Kinder garden to 10th
Vivekanandha College of Engineering for Women
Bachelor of Engineering - BE, Electrical and Electronics Engineering
Senthil Matric.Hr.sec School,Dharmapuri
+2, Maths Biology
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