Art Birakos
Customer-Centric Leader Focused on Driving Business Transformation and Delivering Exceptional Outcomes
- Role
- Chief Services Officer at e360
- Location
- Yorba Linda, CA, US
- LinkedIn followers
- 500 followers
About Art Birakos
Results oriented, customer focused leader with a strong background in developing deep analysis to address a customer’s business challenges and then create targeted plans ensuring customer retention, driving recurring revenue, and expanding opportunities through successful customer success lifecycle motions. Proven success with client management, service delivery, portfolio alignment, and driving profitability within the technology industry. Qualified to lead the development of innovative process improvements and Customer Experience initiatives that enhance engagement and gain executive buy-in.
Experience
Chief Services Officer
Feb 2025 — Present
Led strategic direction and execution of e360’s services portfolio to ensure exceptional customer experiences and operational excellence.• Oversaw cross-functional teams to drive service innovation, optimize processes, and align solutions with customer needs.• Developed scalable service models to enhance customer success, foster growth, and maximize value across all touchpoints.
Education
Southern New Hampshire University
Bachelor of Arts - BA
Skills
- Program Management
- Cloud Computing
- Vendor Management
- Sales Enablement
- Virtualization
- Solution Selling
- Disaster Recovery
- Telepresence
- Business Alliances
- Business Intelligence
- Security
- Enterprise Software
- Network Architecture
- Channel
- Ip
- Wan
- Saas
- San
- Go-to-Market Strategy
- Demand Generation
- Mpls
- Management Consulting
- Voip
- Channel Partners
- Data Center
- Strategic Partnerships
- Telecommunications
- Partner Management
- Managed Services
- Storage
- Consulting
- Unified Communications
- Cisco Technologies
- Networking
- Professional Services
- Selling
- Project Management
- Pre-Sales
- Wireless
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