Abiola Lawal
Claims Representative @Co-operators
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WORK HISTORY
Claims Representative @Co-operators
ON, CA
Co-operators is a leading all-Canadian financial services co-operative deeply invested in helping Canadians build and grow their financial strength and security. We offer multi-line insurance and investment products, services, and advice that’s personalized to your unique needs.• Interpreting and applying coverages, participating in major event response and negotiating and settling service claims with a focus on behaviour based outcomes. • • Communicating with clients, delivering clear messages and resolving concerns and liaising with stakeholders to ensure the efficient, timely, and quality settlement of auto claims. • • Investigating and identifying opportunities for salvage and subrogation recoveries through the use of appropriate guidelines. • Sharing claims handling knowledge with business partners to support the organization and providing feedback to the leadership team on process efficiencies to enhance client experience. • • Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.
EDUCATION
University of Lagos
MASTERS OF INTERNATIONAL LAW AND DIPLOMACY, INTERNATIONAL LAW
Olabisi Onabanjo University(O.O.U)
Bachelor of Arts (BA), HISTORY AND DIPLOMATIC STUDIES
Obafemi Awolowo University
Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services
Fanshawe College
Postgraduate Degree, Business Analysis
Fanshawe College
Postgraduate Degree, Insurance and Risk Management
ABOUT ABIOLA LAWAL
With over 14 years of distinguished experience in the financial industry spanning across Africa and North America, I bring a proven track record in sales operations, strategic planning, customer retention, revenue generation, customer acquisition, relationship management, and training. My career is characterized by a deep understanding of market dynamics, a commitment to delivering exceptional results, and a passion for fostering enduring client relationships. I excel in driving business growth through innovative strategies and tactical execution, consistently exceeding targets while optimizing operational efficiencies. My expertise lies in aligning business objectives with customer needs, ensuring sustainable revenue streams and organizational successMy mission is to empower clients, optimize their financial outcomes, and drive sustainable growth for their businesses.
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