Abiola Jimoh

WORK HISTORY

EDUCATION

ABOUT ABIOLA JIMOH

I am an IT Support Specialist with over half a decade of experience in enterprise technical support, client services, and IT infrastructure operations. I have expertise in user support and management, Windows OS and Office 365 support, hardware/software troubleshooting and maintenance, network administration, endpoint security, ticketing systems, and technology asset management. I possess a keen aptitude for technical problem-solving, leveraging my strong analytical skills to identify root causes, conduct in-depth troubleshooting, and develop innovative solutions. I thrive in collaborative environments focused on delivering results. Experience: •Lead and manage the Wintel IT support team, ensuring efficient operations, excellent service delivery, and adherence to SLA agreements. •Assign tasks, monitor performance, and provide direct support to customers, resolving software, hardware, network, and other technical issues. •Coordinating with vendors for escalated issues and timely resolutions. •Stay updated on emerging end-user support technologies, provide recommendations for implementation, and manage enterprise Windows OS. •Facilitate the onboarding and training of new and junior team members. •Maintain accurate IT asset reconciliation and effective management of equipment. •Ensure timely incident resolution in accordance with service level agreements and escalate unresolved issues as required. •Communicate customer feedback or suggestions to relevant internal teams to improve IT products or services. Notable Projects and Achievements: •Led successful enterprise-wide Windows upgrade from Windows 7 to Windows 10 for over workstations, ensuring minimal disruption and improved system performance. •Managed the transition from Internet Explorer to Microsoft Edge as the primary web browser, enhancing browsing capabilities and security measures. •Oversaw installation and deployment of new desktops and laptops with the latest version of Windows 10, improving user experience and productivity. •Provided support for branch IT disaster recovery simulation exercises, ensuring business continuity. •Conducted monthly asset reconciliations for over workstations and servers, ensuring accurate inventory management and compliance. Certifications: CompTIA A+ Google IT Support Specialist - Coursera ITIL 4 Foundation MTA: Security Fundamentals AWS: Cloud Practitioner Data Science Foundation: Fundamentals Cisco Certified Network Associate (CCNA) Awards and Recognition: •Beyond Excellence Award (Service Excellence and Teamwork) I am a dedicated team player.