Abiodun Oyerinde
Customer Technical Support (Bt Ee) @Concentrix
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WORK HISTORY
Customer Technical Support (Bt Ee) @Concentrix
Larbert, GB
Represent EE within Concentrix, delivering customer and technical support across mobile services.Diagnose and resolve customer issues across network, billing, and device services using EE’s internal systems and tools.Maintain service quality, data protection, and compliance standards in line with both Concentrix and EE policies.Accurately document interactions in CRM systems while contributing insights that drive process and performance improvement.
EDUCATION
The University of Salford
Master's degree, Project Management
Federal University of Technology Akure
Bachelor's degree, Industrial chemistry
ABOUT ABIODUN OYERINDE
Quality-driven Customer Technical Support professional with over five years’ experience in regulated Quality Assurance and compliance environments. Combines strong analytical, problem-solving and communication skills with structured root cause investigation to deliver accurate technical support, prevent service failures and drive continuous improvement across operations.
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