Abiodun Olagunju
Service Guide @EE
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WORK HISTORY
Service Guide @EE
Darlington, GB
EDUCATION
Lagos State University
Bachelor of Science (BSc)
Teesside University
Master of Science - MS
ABOUT ABIODUN OLAGUNJU
Experienced customer service professional with 4+ years of experience in the financial services industry. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. Track record of quickly acquiring competency in all products and transactions while readily and positively adapting to change. Highly skilled at increasing productivity through a detailed analysis of sales data, client acquisition/retention strategies as well as staff training/development programs. Desire a Customer Experience Specialist role to optimize problem-solving and organizational skills to contribute to increased customer satisfaction. CORE COMPETENCIES • Customer Service Excellence • Product Management • Records Management • Training Co-ordination • Inbound and Outbound Calling • Effective Communication • Call Center Operations • Complaints Resolution • Service Delivery • People Management • Telephone sales & Customer Support • Customer Relationship Management (CRM) • Business Operations Management • Troubleshooting and problem-solving TECHNICAL PROFICIENCIES • Microsoft Office Suite (Word, Excel & PowerPoint) • Zoho CRM • SalesIQ • Remita and other industry-specific applications In my spare time, I love to play games and watch movies.just to unwind!
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