Abiodun Dahunsi

IT Infrastructure Manager @Community Health Choice

Harris County, TX, US

Managed IT infrastructure operations, focusing on aligning technology with business goals while ensuring exceptional customer experiences.•Led a team of 8+ IT professionals and vendors, managing 24/7 service desk operations supporting over users while improving incident resolution times by 40% through optimized ITIL-based processes.•Standardized end-user device management across Windows, and iOS, achieving 98% compliance with corporate security policies and introducing automation tools that reduced Level 1 tickets by 30%.•Administered Microsoft 365 services including Exchange Online, Teams, SharePoint, and Intune, and led hybrid work enablement through scalable deployment of collaboration tools, VDI, and secure remote access solutions.•Partnered with Compliance and Legal teams to ensure HIPAA and NIST compliance, conducted risk assessments, and strengthened cybersecurity posture through vulnerability management and Zero Trust principles.•Built and tested robust disaster recovery and business continuity plans, ensuring RTO <4 hours and RPO <15 minutes for critical applications through regular cross-functional DR drills.•Managed vendor relationships and negotiated contracts with major technology partners (Microsoft, Cisco, Dell, AWS), achieving 20% cost savings while maintaining SLA commitments.•Oversaw an annual IT infrastructure budget of $10M+, aligning investments with strategic priorities and operational needs, and mentored a high-performing team focused on accountability, innovation, and user satisfaction.•Developed, executed and providing a roadmap for ITIL Service Desk processes, including Incident, Problem, Knowledge and Change Management.•Established robust processes to capture user needs and drive strategic governance. Led a team of support specialists, providing coaching and performance analysis to meet KPIs.•Establish and implement robust processes to identify and capture the needs of systems users

University of Lagos

Masters, Geoinformatics

The University of Texas at Austin

Master's degree, Cloud Computing

University of Calabar

B.Sc, Physics