Abin Chacko
Technical lead|PMP|Multicloud certified|ServiceNow-Lead/Presales-3X/4X-mainline Certifications-CSA, CAD,CIS-ITSM, CIS-HRSD- 2XCIS-Suite[ITSM|HRSD] ITIL V4, SIAM. - Transforming the world of ITSM/HRSD/CSM-Now Assist
- Role
- Technical Lead at Wipro
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Abin Chacko
Technical Lead at Wipro. I bring over 8 years of experience in IT, with a strong…
Experience
Technical Lead
Jun 2025 — Present · Hyderabad, IN
Led engagements on ServiceNow products, driving business process definition and re-engineering initiatives. • Conducted workshops with stakeholders to identify gaps and improve current processes, resulting in enhanced operational efficiency. • Developed comprehensive documentation, including gap analysis reports and process flow diagrams, to support project delivery. • Acted as a liaison between customers and the delivery team, ensuring solutions met expectations and aligned with customer roadmaps.Assist in sales activities including customer demos, RFPs and other related initiatives Demonstrations of the product, both standard and customized based on need, to prospective and existing customers
Education
State Board of Technical Education and Training (SBTET), Andhra Pradesh
Diploma of Education electronics engineering
2010 — 2013
Jawaharlal Nehru Technological University
Bachelor of Technology - BTech
2013 — 2016
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