Abinesh Kannan
CX Consultant | Amazon Connect Strategist | Generative AI Services |
- Role
- Mc Delivery Analyst at Accenture
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Abinesh Kannan
I am an AWS-Certified Software Engineer with over 4.5 years of hands-on experience in…
Experience
Mc Delivery Analyst
Feb 2023 — Present · Chennai, IN
As an MC Delivery Analyst at Accenture, I delivered strategic consulting for insurance clients across four U.S. states, driving digital transformation through Amazon Connect, AWS Lex, and Lambda. I specialized in designing and implementing scalable, cloud-based communication solutions that streamlined customer interactions and improved service efficiency. My work included developing custom automation assets on AWS Lex and Generative AI Solutions, enabling clients to reduce operational overhead and enhance customer satisfaction.
Education
P.A.C.M higher secondary school,Rajapalayam
High School Diploma
2009 — 2016
Sri Ramakrishna Institute of Technology
Bachelor of Engineering
2016 — 2020
Anna University Chennai
Master of Business Administration - MBA
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