Abinesh Sankar
Service Coordinator @Northland Controls
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WORK HISTORY
Service Coordinator @Northland Controls
Chennai, IN
SLA Management: Successfully coordinate engineer schedules and site visits to consistently meet or exceed strict Service Level Agreements (SLAs).• Client Relationship Management: Lead weekly client calls to present ticket reports, ensuring transparency and maintaining strong relationships through diplomatic and proactive communication.• Resource Coordination: Orchestrate the deployment of internal engineers and Local Service Partners (LSPs), ensuring teams are prepared for successful first-time resolutions.• Data & Reporting: Maintain comprehensive service records to facilitate accurate management reporting and identify areas for preventative maintenance and process optimization.• Global Operations: Collaborate with international teams through daily handovers, ensuring 24/7 service continuity in a multicultural environment
EDUCATION
ManakulaVinayagar Institute of Technology
Bachelor of Technology - BTech, Information Technology
ABOUT ABINESH SANKAR
Service Coordinator with experience in managing service operations, coordinating field engineers, and ensuring smooth delivery of security system solutions including CCTV, access control, and surveillance systems.Skilled in service scheduling, client communication, incident coordination, and operational support to maintain high customer satisfaction and service efficiency.Passionate about improving workflows, solving technical service challenges, and building strong professional relationships while supporting organizational growth. Service Coordination Security Systems Support Customer Relationship Management Incident & Service Request Handling Team & Field Engineer Coordination Open to opportunities that allow me to grow within Service Operations and Technical Coordination roles.
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