Abinaya I

Customer Success Specialist | President’s Club Winner | Strategic Partnerships – Americas

Role
Customer Success Specialist at Freshworks
Location
Chennai, TN, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Abinaya I

A relationship-driven Customer Success professional working at the intersection of people and partnerships. My journey across partner onboarding, channel sales, and customer success has taken me through markets in India, SAARC, North America, and LATAM, where I focus on driving adoption, uncovering growth opportunities, and building long-term partnerships.

Experience

  1. Customer Success Specialist

    Freshworks

    Feb 2026 — Present · Chennai, IN

    Currently managing the ROSA partner portfolio and NA accounts (1.8 mil), leading adoption-focused initiatives across the team to strengthen customer retention, advocacy, and long-term value. Excited to see what this year brings.

Education

  • St. Thomas English medium higher secondary school

    Pre degree, Bio maths

  • Sathyabama University Dental College And Hospital

    Bachelor of Arts, English Literature

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Abinaya I — Customer Success Specialist at Freshworks in Chennai, TN, IN | Unifers