Abinash Kamila
| Cloud Application Support Engineer |@Uniphore | Oracle | Sql | AWS services | Cloud Watch |Unix | Jenkins |Git |ITIL |ITSM |JIRA|Splunk |SNOW|Control-M |Production Support | Customer Support |
- Role
- Customer Support Specialist at Konecta
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Abinash Kamila
Being a software professional, have worked on various fields of IT over 7yearsInvolved in Customer Interfacing Role, need to provide Level 2 and Level 3 product support to the customer through incident management process. Based on problem severity, I need to act swiftly in helping the customer/Users to solve the problem with in defined SLA. Good experience in handling Severity 1 cases and preparing RCA, Customer has stringent SLA for difference severity levels.Hands on experience in Jenkins, Github, Monitoring the logs in Elasticsearch in AWS console, Splunk and DataDogWorking Experience In ITIL AND ITSM PROCESS and agile process.Expertise on Tidal Enterprise Schedular (6.3)and BMC Control -M (9)Work load Automation and oracle Netsuite.Professional expertise includes Job creation,scheduling,Building and Operations in banking,Insurance,E-Commerce, manufacturing and supply chain Domain.Good Knowledge on DNS,TCP,SFTP, Tomcat-ApacheSkills Include:Operating System : UNIX, Windows,Linux Family,LinuxLanguage : SQL, PL/SQLDatabase : Oracle,My SQL,Pg adminScripting Language : Shell ScriptingTicketing Tools : ServiceNow, JIRA,HPSM PRO,ITAM(Remedy),ZendeskOther Tools : Putty,Apate,JRP,splunkScheduling Tools : Control M,Tidal work Autimation Tool:Jenkins ang GithubApplication Tools : Sql Developer, Putty, WinSCP
Experience
Customer Support Specialist
Apr 2025 — Present · Bengaluru, IN
Education
Biju Patnaik University of Technology, Odisha
Bachelor of Technology - BTech, Computer Science
Laxmikanta College Bangriposi
Associate of Science - AS
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