Abinash Behera

About Abinash Behera

A results-driven professional with a strong track record in sales and team management, exceeding revenue targets and increasing market share. Skilled in building and maintaining client relationships, leading to high levels of customer satisfaction and referrals. Experienced in team leadership, training, and implementing strategies to enhance customer experience and drive revenue growth. Proficient in monitoring customer interactions, upselling, and cross-selling, as well as identifying and addressing potential customer churn. Adept at collaborating with senior management to execute strategies and improve service delivery.

Experience

1. Team Lead

   GUS Education India

   Aug 2024 — Present · Hyderabad, IN

   Team Management: Supervise and lead a team of Student Advisors, fostering a collaborative and high-performance work environment. • Performance Enhancement: Develop, implement, and manage performance improvement plans, including training, coaching, and mentorship for team members. • KPI Achievement: Ensure the team consistently meets and exceeds KPIs related to student, enrolment, and conversion rates. • Quality Checks and Audits: Conduct regular quality checks and audits on the work of Student Advisors, providing feedback and guidance for improvement. • Sales Targets: Collaborate with the team to set and achieve monthly and quarterly enrolment targets, contributing to the institution\'s growth. • Protocol Adherence: Ensure that all team members follow established protocols, standards, and ethical guidelines in their interactions with prospective students. • Reporting: Provide regular reports to senior management on team performance, including achievements, challenges, and strategies for improvement. • Team Training: Identify training needs and work with the Sales Operations Manager to design and implement training programs for team members. • Conflict Resolution: Address any conflicts or issues within the team, providing timely resolution and support. • Innovation and Improvement: Continuously seek opportunities to enhance processes and strategies for improved results. • Ad-hoc: Any other ad-hoc duties assigned by team leadership.