Abin Aji Sam
Tech Ops & Product Support Specialist | IT Infrastructure | Incident Management | Troubleshooting | SLA Compliance
- Role
- Product Support Specialist - Devops and IT Infrastructure at Fingent
- Location
- Thiruvananthapuram, KL, IN
- LinkedIn followers
- 500 followers
About Abin Aji Sam
I’m a SaaS Product Support Specialist who thrives on solving complex problems and keeping…
Experience
Product Support Specialist - Devops and IT Infrastructure
Aug 2021 — Present · Ernakulam, IN
Provide multi-channel product and technical support (chat, email, calls) ensuring timely resolution of escalated issues beyond first-line support.Troubleshoot application, infrastructure, and network issues; perform root cause analysis and recommend process improvements to reduce recurring incidents.Manage and track tickets using Jira/OpenProject, ensuring SLA compliance and accurate documentation of solutions.Monitor servers using Nagios, Icinga, and Zabbix, proactively identifying downtime and escalating to POCs.Mentor junior team members, fostering knowledge sharing and improving team efficiency.
Education
Christ Nagar English Higher Secondary School, Trivandrum
Computer Science
2013 — 2015
Christ Nagar International School
General Science with Computer
Sarabhai Institute of Science and Technology
Bachelor of Technology, Electrical, Electronics and Communications Engineering
Networks Systems
DIPLOMA IN NETWORK ADMINISTRATION-CCNA, Network and System Administration/Administrator
TECH Global University
B. Tech in Electronics and Communication Engineering
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