Abimbola Oshinuga

Technical Business Support Specialist @Cisco

Dallas, TX, US

Resolve technical support tickets, reducing system downtime through efficient troubleshooting and problem-solving. Manage and maintain the network,ensuring 99.9% uptime and reliable connectivity for all users. Troubleshot and resolve hardware and software issues related to rental management systems, POS systems, and mobile devices, minimizing operational disruptions. Provide technical support to customers regarding online reservations, website navigation, and in-vehicle technology, consistently achieving positive customer feedback. Configure and support mobile devices (iOS and Android) for vehicle inspections and customer interactions, streamlining the rental process and improving efficiency. Implement and maintain security measures, including firewalls and antivirus software, to protect company data and systems from cyber threats, preventing potential data breaches. Perform regular system maintenance, including software updates, security patches, and data backups, ensuring system stability and data integrity. Develop and deliver training materials for employees on new software applications and technology procedures, improving user proficiency and reducing support requests. Manage VOIP phone system, including troubleshooting and configuration, ensuring uninterrupted communication. Maintain detailed inventory of all IT assets, ensuring accurate tracking and efficient resource management.

Unicaf University

Master’s in Business Administration (in progress) , Business Administration and Management, General

Olabisi Onabanjo University

Bachelor of Science (B.Sc.), Industrial Chemistry