Abimbola Adebanjo

Digital Experience Manager @NatWest Group

Birmingham, GB

Responsible for the Business Banking, Commercial and Institutional customer experience and journeys on Cora - the bank\'s AI virtual assistantResponsible for delivering a digital experience that addresses customer needs at key moments and eliminates pain points, taking into consideration NPS research, complaints analysis, and risk factors.Planning and estimating release trains, managing interdependencies, and ensuring cross-team synchronisation.Responsible for the Cora optimisation scrum activities to improve the customer experience across the various touchpoints.Designing the customer journey for the channels in the Manage my money goal segment in collaboration with the journey managers and product owners.