Abilash Amarasekaran
Delivery Consultant CX - AWS Professional Services
- Role
- Delivery Consultant Cx at Amazon Web Services (AWS)
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Abilash Amarasekaran
I specialize in building cloud-based customer experience solutions that integrate AI, machine learning, and automation to make customer interactions smarter and more seamless.My work centers on designing scalable architectures, implementing intelligent contact center solutions, and exploring how Generative AI can redefine customer engagement.I’m passionate about connecting technology with real human needs — translating complex systems into practical solutions that drive efficiency, personalization, and meaningful impact.Curiosity drives me forward: whether it’s learning a new AI framework or rethinking a workflow, I’m always looking for better ways to simplify, enhance, and innovate.
Experience
Delivery Consultant Cx
Oct 2025 — Present
Deliver cloud-based customer experience (CX) transformations for enterprise clients as part of the AWS Professional Services CX Practice.•Lead end-to-end implementations of Amazon Connect, integrating AI/ML and automation to modernize contact center operations.•Design cloud-native architectures that leverage Generative AI, AWS Lambda, Lex to enhance personalization and efficiency.•Collaborate with customer stakeholders and internal AWS teams to ensure smooth cloud migration and adoption.•Guide customers on best practices for CX innovation, scalability, and integration across AWS services.•Continuously explore and pilot emerging AWS AI technologies to deliver next-generation customer engagement experiences.Technologies & Tools: Amazon Connect | AWS Lambda | AWS Lex || DynamoDB | Python | Generative AI | NLP | REST APIs
Education
Rose Mary Matriculation Higher Secondary School
High School, Computer Science
1999 — 2002
Anna University Chennai
B.E, Electronics and Communications
2002 — 2007
Skills
- Unix
- Windows Server
- Technical Recruiting
- Operating Systems
- Microsoft Office
- Windows
- Css
- Sql
- Solutions Design
- Html
- Xml
- Pl/Sql
- Javascript
- Call Center
- Oracle
- Screening
- Windows 7
- Cloud Computing
- C
- Testing
- Servlets
- Troubleshooting
- Technical Support
- Telecommunications
- Call Centers
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