Abilash Boopathy

About Abilash Boopathy

An accredited leader in service delivery & operations, Over 15+ years of expertise in managerial roles of project management. Experienced in planning & forecasting, P&L, Process improvement, Risk management, change management, resource management with strong decision-making ability to achieve timely goals. Hands on experience in building high performing teams for achieving client requirements

Experience

1. Assistant General Manager - Service Delivery & Operations

   AnnexMed, Inc

   Nov 2013 — Present · Chennai, IN

   An accredited leader in service delivery & operations, Over 15+ years of expertise in managerial roles of project management. Experienced in planning & forecasting, P&L, Process improvement, Risk management, change management, resource management with strong decision-making ability to achieve timely goals. Hands on experience in building high performing teams for achieving client requirements• In this pivotal role, Leading the Service Delivery Team, overseeing conflict resolution, optimizing team processes, driving improvements in delivery infrastructure, and managing finances and budget. • Manages the internal delivery teams to review incidents, problems and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. • Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead department, division or company level projects to realize corporate goals and strategies.• Successor in client deliverables, setting KPIs & Ramp up plans, professional in escalation management, SLA’s volumetric management, driving governance calls with clients• Demonstrated expertise across multiple domains, including E-commerce, KPO, invoice processing, accounts receivable, data extraction services, and LIX• Holds an Impeccable record of revenue generating every year in KPO industry • A virtue leader of bringing team’s best performance and best in providing data analysis to senior leadership team and always focused on aligning the best practices with emerging technology trends• Managing quality assurance activities such as sampling, RCA analysis, feedback loops, ATA, calibration, quartile assessments, and OJT management.• Responsible for managing risk and ensuring compliance across all projects handled

Education

• Good Hope Matriculation higher secondary School

  High School, Commerce and Computer Science

  2001 — 2003

• Loyola College of Education

  Bachelor’s Degree, French Language and Literature

  2003 — 2006

• Pondicherry University

  Master of Business Administration (M.B.A.), Human Resources Development

  2011 — 2013

Skills

• Vendor Management
• Team Building
• Business Process Improvement
• Training
• Team Management
• People Management
• Microsoft Office
• Production Management
• Data Analysis
• Employee Engagement
• Project Management
• Performance Management
• Employee Training
• Team Leadership
• Customer Relationship Management (Crm)
• Turn Around Management
• Team Facilitation
• Inventory Management
• Delegation
• Client Development
• Sla
• Quality Control