Abigail Smith
Head of Customer Success @ Dockwa
- Role
- Head of Customer Success at Dockwa
- Location
- Portsmouth, RI, US
- LinkedIn followers
- 500 followers
About Abigail Smith
Proven leader with expertise in optimizing business processes, customer success, and go-to-market strategies in private equity-backed and founder-led environments. I believe change management isn\'t just about process — it’s about people — and I build alignment, trust, and momentum at every level of the organization.I excel at stepping into complex environments, diagnosing gaps, and driving process innovation that delivers lasting, measurable results. I lead cross-functional teams with clarity, empathy, and rigor — ensuring systems, strategy, and people are aligned for sustained performance and growth.
Experience
Head of Customer Success
Jun 2024 — Present
Education
University of Vermont
Bachelor of Arts, Economics, Spanish
2006 — 2010
Portsmouth Abbey
High School
2002 — 2006
Skills
- Forecasting
- Team-Oriented
- Customer Service
- Excel
- Leadership
- Strategic Planning
- Finance
- Financial Analysis
- Sap Bw
- Analysis
- Business Objects
- Powerpoint
- Microsoft Excel
- Team Oriented
- Six Sigma
- Cognos
- Microsoft Office
- Sales
- Oracle
- Sap
- Hyperion Enterprise
- Social Media
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