Abigail Ohara

About Abigail Ohara

Sr. Level Operations and Business Management Leader Sr. Level Operations and Business Management Leader with 15+ years of experience managing cross-functional teams, leading high-impact initiatives, and driving process improvements across healthcare, SaaS, and financial services organizations. Proven ability to scale teams, implement operational efficiencies, and lead complex projects from conception through execution. Exceptional team builder, motivator and mentor successful in building and leading high-performance teams. PMP Certified with deep expertise in project implementation and delivery, client success, and team development. Experienced leading all phases of business-critical project development, from requirements definition to post implementation support with remarkable deadline sensitivity. Consistently deliver high visibility projects on-time within budget. Able/willing to travel.I\'m looking to advance my professional career by working for a company that is passionate about helping their employees grow and develop their greatest talents. I\'ve built meaningful relationships in the financial software industry through my dedication to providing exceptional customer service. I seek to continue to develop process improvements for successful business practices by analyzing current processes and determining more productive ways to accomplish the desired outcome. Working for a company that positively supports my passion for a strong work ethic and healthy lifestyle is key.

Experience

1. Data Implementations & Payer Relations Manager

   Zelis

   Jul 2024 — Present · Pittsburgh, PA, US

   Key member of the management team accountable for leading data implementations and payer relationships for member-side analytics and find-care tools used by health plans, benefit administrators, and brokers. Manage day-to-day delivery for data intake, mapping, onboarding, quality control, and issue resolution while coordinating with Product, Development, Client Success, and Data Operations. Direct a hybrid team of X full-time employees, X contractors, and a supervisor, and provide oversight of X Data Support Specialists and X offshore team members to deliver accurate and timely payer data implementations. Report to the Senior Director of Operations.Key Leadership Initiatives Present monthly performance metrics to executive leadership, identify trends, and recommend workflow optimizations. Champion cross-functional collaboration with Product, Development, Client Success, and Data Operations to translate evolving requirements into workable configurations and smooth releases. Drive AI and automation initiatives that streamline manual processes and improve cycle time and data quality. Ensure precise implementation of complex business rules for broker clients. Collaborate with stakeholders to interpret evolving requirements, configure solutions tailored to each client, and proactively resolve data challenges.Select Accomplishments Established and scaled a new offshore capability in Hyderabad, India. Designed and launched a standardized onboarding program for Carrier Relations and developed SOPs that reduced onboarding time by XX%. Spearheaded migrations to Jira and Salesforce and improved operational visibility across teams. Partnered with BI teams to launch executive dashboards and a capacity model. Manage relationships with 150+ health plans. Achieved onboarding completion by October 1st for Medicare Annual Enrollment Period in FY2024. Recognized by the CEO and clients for high-impact delivery and service.

Education

• Benedictine College

  🎓 Bachelor of Arts Degree in Education

Skills

• Customer Service
• Training
• Microsoft Office
• Process Improvement
• Management
• Team Building
• Program Management
• Software Documentation
• Strategic Planning
• Project Management
• Public Relations
• Powerpoint
• Microsoft Excel
• Team Leadership
• Public Speaking
• Editing
• Leadership
• Teamwork