Abigail MacNeill
- Role
- Operations Manager at Enservio
- Location
- Sudbury, MA, US
- LinkedIn followers
- 500 followers
About Abigail MacNeill
More than 15 years of business and operations management experience driving revenue…
Experience
Operations Manager
Aug 2016 — Present
Manage a team of 15 Content Claims Managers. Monitors team to achieve operational success metrics of quality, capacity, accuracy improvement and cycle time. Partners with peer operation leaders and account teams to identify problems, assist with root cause analysis and work towards identifying opportunities and defined targets. Creates and presents weekly reports on key client accounts. Provides technical direction and expertise to the team on the Enservio platform- Created a process to reduce Redbin errors resulting in efficiency reductions from 4 days to 1- Streamlined claim triage processes to reduce overall claim handling by 60% in 6 months- Chosen to join collaborative team to create a Claim Management Handbook- Initiated cross training chart to identify knowledge gaps in the capacity and balance of the Contents Claim Managers workload - resulting in higher efficiency and reducing bottlenecks.
Skills
- Customer Service
- Sales
- Marketing
- Leadership
- Microsoft Excel
- Microsoft Word
- Research
- Photoshop
- Illustrator
- Netsuite
- Powerpoint
- Html
- Python
- Microsoft Office
- Online Advertising
- Management
- Training
- Salesforce.com
- Marketing Communications
- Javascript
- Email Marketing
- Microsoft Publisher
- Analysis
- Social Media
- Public Speaking
- Sql
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