Abigail Kennedy

About Abigail Kennedy

I’m a customer-focused leader with over a decade of experience in retail and operations, where I specialized in building loyal relationships, leading high-performing teams, and driving business growth.In every role, I’ve thrived on creating excellent experiences—whether it’s helping customers succeed with products or ensuring guests feel valued and cared for. My strength is in translating needs into actionable solutions, streamlining processes, and motivating teams to deliver consistent results. Key strengths:Trusted advisor to customers and guestsProactive engagement to drive loyalty and retentionProcess improvements that boost efficiency and satisfactionTeam leadership built on coaching, recognition, and accountabilityPassion for turning challenges into growth opportunitiesToday, I’m excited to bring my experience into a role in Customer Success or Hospitality Management, where I can help customers and guests achieve their goals while contributing to long-term organizational success. Let’s connect—I’m always open to conversations about customer experience, leadership, and growth.

Experience

1. General Manager

   Rally House

   Apr 2024 — Present · Fort Wayne, IN, US

   Staffing: recruiting, scheduling, leading othersCustomer service: ensures customer remains the top priorityDelivery Results: sales forecasting, inventory control, payroll managementMerchandising: Meets Rally House visual standards; floor moves and merchandising; organizing, game-planning and execution

Education

• Indiana Institute of Technology

  Bachelor of Business Administration - BBA, Psychology

Skills

• Organization & Prioritization Skills
• Webex
• Accounts Receivable
• Sales Coordination
• Document Management
• Munis Software
• Administration
• Accurate Data Entry
• Business Cards
• Answering Telephones
• Payroll
• Task Management
• Scanners
• Project Coordination
• Pos Software
• Budgets
• Budgeting
• System Administration
• Customer Service
• Teamwork
• Employee Relations
• Supply Ordering
• Swift to-Do List Software
• Voice Mail
• Data Entry
• English
• Event Planning
• Non-Profits
• Adobe Acrobat
• Installation Coordination
• Facebook Marketing
• Microsoft Word
• Bulk Mailing
• Document Preparation
• Powerpoint
• Microsoft Excel
• Inventory Management
• Accounts Payable
• Filing
• Social Media