Abigail Ager

About Abigail Ager

Enthusiastic and investigative user experience researcher with a certificate in UX/UI Design from the University of Minnesota. Specializes in research, user interviews, storyboarding, prototyping, and presentations. Innovative ideas person and app designer with a fine arts background which instilled a high bar for quality of craft, combines to create a spirited fun approach to UX work that unlocks team creativity across the organization.

Experience

1. Location Manager

   Kidwonder

   Jun 2024 — Present

   Led and Managed a High-Performing 16-Person Team, Overseeing Daily Operations, Scheduling, and Staff Coordination to Ensure Smooth Workflows and an Optimized Experience for Both Customers and Employees.• Designed and Implemented Efficient Processes that Improved Class Transitions, Enhanced Customer Engagement, and Streamlined Event Execution.• Analyzed User Needs and Behavior to Tailor Programs, Improve Client Satisfaction, and Increase Retention Rates— Leveraging Data-Driven Decision-Making to Refine Offerings.• Headed the Ai Initiative to Roll Out, Train and correct our Ai Agent for Customer Interactions Via Text, and Utilized Recordings to Ensure a Smooth Customer Experience from Text Message to Phone Call, to In-Person Interactions.• Facilitated Cross-Team Collaboration, Ensuring Seamless Communication Between Instructors, Staff, and Parents to Create a Cohesive and Supportive Environment, Advocating for Children\'s Needs and Parent\'s Desires.• Problem-Solved in High-Stakes Situations, Quickly Adapting to Last-Minute Changes and Operational Challenges while Maintaining Efficiency and Professionalism.• Developed Training and Onboarding Programs to Enhance Staff Performance, Ensuring Consistency in Service Delivery and Alignment with Company Objectives in the Face of Challenges Pertaining to a Recent Acquisition of the Gym from One Company to Another Company a Month Prior to Hire Date.