Abigail Green
Crm Specialist @Goodlabs Consulting
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WORK HISTORY
Crm Specialist @Goodlabs Consulting
Led the implementation of Service Cloud for both internal and client case management, enhancing case resolution efficiency and enabling a more organized approach to customer service.• Establish structured workflows for handling internal support cases and managing client inquiries, ensuring timely resolution and improved communication across support teams.• Manage deployment processes, coordinating with stakeholders to ensure smooth transitions of new features • Provide ongoing Salesforce support, addressing user issues, troubleshooting, and implementing improvements to optimize performance and enhance user experience.
EDUCATION
University of Sunderland
Master of Education - MEd
Northumbria University
BSc Geography & Environmental Management
University of Sunderland
PGCE Secondary Geography
ABOUT ABIGAIL GREEN
Salesforce Administrator, Advanced Administrator, Platform App Builder, Business Analyst,…
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