Abigail Sanderson
Customer Success & Revenue Leader | Retention Strategy, Expansion & Operational Scale | B2B SaaS
- Role
- Customer Success Team Lead at MyAdvice
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Abigail Sanderson
Customer Success leader with 8+ years in B2B SaaS driving retention, expansion, and operational scale. Currently lead and develop a team of Customer Success Managers while overseeing a portfolio representing 15% of total company ARR.Increased gross revenue retention from 92% to 98% within six months through proactive retention frameworks and structured engagement strategies across 80+ strategic accounts. Generated $65K+ in expansion revenue while maintaining a 98% average monthly retention rate.Passionate about building scalable systems, including performance scorecards, OKR frameworks, and growth tracking dashboards adopted company-wide, to improve forecasting visibility, accountability, and long-term customer value.
Experience
Customer Success Team Lead
Feb 2022 — Present · Denver, CO, US
Led a team of up to four Customer Success Managers, responsible for recruitment, performance evaluations and driving team success in OKRsCreated and executed a digital marketing strategy for over 80+ key accounts with the aim of client growth and retention, achieving a 98% average monthly retention rateDelivered over in individual upsold revenue, earning 35% of the quarterly team KPI since January of 2021
Education
Miami University
Bachelor's degree, Professional, Technical, Business, and Scientific Writing
Miami University
Bachelor of Science (B.S.), Strategic Communications
2013 — 2017
Miami University
Bachelor’s Degree, English-Professional Writing
2013 — 2017
Miami University
Bachelor of Arts, National Security Policy Studies
Lake High School
High School, General
2009 — 2013
Skills
- Customer Service
- Photoshop
- Event Planning
- Strategic Planning
- Public Speaking
- Social Media
- Strategic Communications
- Microsoft Word
- Indesign
- Public Relations
- Html
- Project Management
- Microsoft Excel
- Powerpoint
- Illustrator
- Scheduling
- Microsoft Office
- Text Editing
- Research
- Leadership
- Management
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