Abigail Purcell
Quality Review Analyst
- Role
- Quality Review Analyst at PNC
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
Experience
Quality Review Analyst
May 2022 — Present · Pittsburgh, PA, US
Proactively identified and monitored daily exception reports to assess risk within a complex commercial loan banking system, prioritizing issues with potential customer impact• Mitigated identified errors and risks through effective red mediation strategies, ensuring highest standard of operational excellence• Identified and prevented a overcharge by recognizing an erroneously generated customer invoice. Developed an exception report to track the root cause until a permanent solution was implemented• Played a key role in training and onboarding of new team members by providing hands-on guidance, demonstrating daily report work, and maintaining quality control to offer feedback and assistance
Education
University of Pittsburgh
Bachelor of Science - BS, Supply Chain Management and Business Information Systems
2016 — 2020
Our Lady of Mercy High School
High School
2010 — 2016
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