Abigail Kost
Senior Manager Customer Success Operations| SaaS Expert | Data-Driven Strategist | Customer Success Champion
- Role
- Business Administrator at J Rorrer & Company
- Location
- Georgetown, IN, US
- LinkedIn followers
- 500 followers
About Abigail Kost
Customer operations leader with 7+ years of experience in SaaS environments, specializing in enhancing team efficiency, improving customer experiences, and implementing data-driven strategies. Adept at managing complex technology stacks (Salesforce) and creating scalable processes that align with company goals. Passionate about leveraging KPIs, customer health scoring, and cross-functional collaboration to deliver exceptional results. Known for attention to detail, a solution-oriented mindset, and a commitment to fostering team growth.
Experience
Business Administrator
Feb 2025 — Present
Compiled and populated financial reports, including income statements and balance sheets, using data from various organizations-Entered detailed financial information for individual tax returns, ensuring accuracy and compliance-Gathered and organized personal and corporate financial data to support tax preparation and reporting-Updated and streamlined filing systems to improve efficiency and document retrieval-Maintained confidentiality and accuracy in all financial documentation and processes.
Education
Indiana University Bloomington
Bachelor's Degree, Psychology, Minor in Human Resources
2011 — 2014
Floyd Central High School
Core 40 with Academic Honors
2007 — 2011
Xavier University
Master’s Degree, Industrial and Organizational Psychology
2015 — 2017
Skills
- E-Prime
- Teamwork
- Adobe Design Programs
- Budgets
- Microsoft Word
- Indesign
- Customer Service
- Powerpoint
- Microsoft Excel
- Spanish
- Outlook
- Training
- Time Management
- Microsoft Office
- Social Media
- Microsoft Powerpoint
- Research
- Public Speaking
- Leadership
- Windows
- English
- Event Planning
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