Abigail Hillier

General Manager @This Is Fresh

City Of Bristol, GB

As a General Manager in the PBSA sector, I lead and develop a high-performing team, ensuring operational excellence and compliance across all aspects of property management. My role includes overseeing expenditure within budgetary constraints, ensuring statutory testing and health & safety requirements are met, and maintaining compliance with all relevant legislation. I conduct regular risk assessments, implement disaster management plans, and drive improvements based on customer satisfaction surveys.In addition to team development, I manage the annual budget setting process, ensuring accurate forecasts and controlling monthly expenditures. Through regular performance reviews, 1-2-1 meetings, and setting clear targets, I foster a culture of continuous improvement and operational success. My focus is always on improving day-to-day operations, driving cost-efficiency, and creating a positive experience for both residents and staff.

Birmingham City University

HND