Abigail Higham
Senior Technology Consultant at SAP
- Role
- Senior Technology Consultant at SAP
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
About Abigail Higham
Project manager with a demonstrated history of working in the market research industry. Strong marketing professional skilled in Data Wrangling, Data Analysis, Microsoft Word, Public Speaking, Management, Leadership, and Marketing.
Experience
Senior Technology Consultant
May 2022 — Present
Managed the Qualtrics platform across multiple instances, including user management, system administration, security architecture, third party extensions/ integrations, and instance consolidation- Measured the Digital Employee Experience via Adobe Analytics, Nexthink, and Qualtrics for internal tools & systems- Led initiatives related to Natural Language Processing (NLP) for sentiment analysis, topic modeling, classification, and clustering open-ended survey responses- Worked on both EX and CX related research projects that included survey design, survey programming, mailing distributions, intercept design & implementation, workflow management, report & analysis creation, dashboard design and programming, dashboard administration, and ticketing system design- Led team as a scrum master since May 2023 using agile scrum methodology with Jira
Education
Brigham Young University–Hawaii
Associate of Science - AS, Pacific Island Studies, Spanish Language and Literature
2014 — 2015
Brigham Young University
Bachelor's degree, Economic and Political Development
2016 — 2018
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