Abid Minar
Small Business Advisor (Contact Center Representative) @TD
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WORK HISTORY
Small Business Advisor (Contact Center Representative) @TD
Toronto, ON, CA
Create unexpectedly personal connections while resolving financial inquiries and providing relevant advice by offering the right products and services. • Review each account to provide customers and business owners with solutions to help grow their Businesses and elevate their financial confidence. • Provide customers with the best solutions and offer advanced guidance and expertise on how TD\'s digital assets can help them to meet their financial needs now and in the future. • Deliver outstanding service and/or sales support with moderately complex transactions related to financial products and services. • Provide complete and correct solutions the first time and work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice. • Address concerns and providing subject matter guidance to customers and/or partners; and be accountable for problem solving and/or raising matters to the appropriate people. • Gather and analyze data to identify and help solve complex problems; use sound understanding of process/policy risk when recommending exceptions outside general guidelines • Work effectively as a team, use and learn from each other\'s knowledge and support your co-workers to resolve customer issues.
EDUCATION
North South University
Bachelor’s Degree, Human Resources Management/Personnel Administration, General
Dhaka City College
Higher Secondery School Certificate, Business/Commerce
Dhaka Residential Model College
Secondery School Certificate, Business/Commerce, General
Taylor's University
Master of Business Administration - MBA, Marketing/Marketing Management, General
ABOUT ABID MINAR
Result-driven Business Development & Project Management professional with 10+ years’ experience • Linked, coordinated and maintained business relationships and partnerships with various companies • Resolved conflicts and complex technical and financial issues on numerous high-pressure situations • Successfully managed teams in Business Development and Project Administration for 6+ years • Led team in undertaking and delivering project objectives on time and within budget • Team leader with strong attention to detail, the ability to manage multiple projects simultaneously, and complete tasks within stipulated deadlines while fulfilling stakeholder expectations • Skillful presenter with excellent verbal and written communication skills in English • Computer proficiency: MS Excel, Word, PowerPoint, and Adobe; experienced in CRM, Database Management, cloud computing, productivity applications and developing Gantt Charts • Implemented ‘Level of Effort’ mechanism in team and individual performance evaluation, increasing both level of effectiveness and efficiency by 40% in overall performance • Redesigned company portfolio and management process in bid proposals for development sector training projects resulting in a success rate increase by 15% in a 5-year period average • Successfully managed 15+ international public sector projects in 10 countries from 2016 to 2022 • Negotiated 10+ contracts valued over 85 million USD over a period of 6 years • Recruited, negotiated, contracted, and hired more than 200 freelance consultants/experts from all over the world for numerous public sector training and development project proposals
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