Abhro Saha
Enterprise Customer Success || Marketing Enthusiast || SaaS || MarTech
- Role
- Senior Customer Success Manager at MoEngage
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Abhro Saha
Results-driven customer success enthusiast with a rich blend of creativity, strategic thinking, and passion for crafting remarkable digital user experiences. I have over 6 years of Experience in Enterprise success backed with a Digital and Technical Expertise. Adept at leveraging data-driven insights to design and refine user interfaces that heighten brand stickiness and fuel sustainable growth. Familiar with CS Engagement strategies and data based retention marketing expertise, I possess skills to not only boost retention but also drive adoption and organic expansion through cultivating high value relationships with my clients.
Experience
Senior Customer Success Manager
Jul 2024 — Present · Bengaluru, IN
Managing key Enterprise Accounts in Mid-Market Segment for our India Business-Exceeding Quarterly upsell targets every quarter with a 1.3x increase in overall portfolio size within three quarters-Monitoring top accounts under other CSMs within the silo along with sharing strategic inputs in closing expansion/upsell deals-Technical and Strategic account support for all my Key Accounts, sharing Retention benchmarks and strategic ideas on how to craft user journeys on the platform with using data first strategy, tracking user drop offs at every touchpoint on their Website or App-Leading renewal and upsell discussions with CEO/CXOs end to end, starting with opportunity identification till opportunity booked stage.
Education
J.D. Birla Institute ( dept of Management) Affiliated to Jadavpur University
Bachelor of Business Administration - BBA, Marketing
The Future Foundation School
ISC, Commerce
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