Abhrajit Bagchi

Operations Manager @COWRKS

Kolkata, IN

Operations ManagementLed end-to-end operational execution across centers, ensuring service excellence and adherence to CoWrks standards.Trained facility teams pre-launch to align on roles and expectations.Developed SOPs and conducted Level 1 systems training for operational consistency.Managed center escalations and implemented efficient resolution protocols.Coordinated with design and PMC teams to ensure brand and project alignment.Built strong relationships with landlords, property teams, and legal stakeholders.Conducted real estate market analysis to support location feasibility and expansion. Facility & Vendor OversightMonitored vendor performance against SLAs and ensured high-quality service delivery.Oversaw regular audits of HVAC, FAPA, and CCTV systems.Reviewed incident reports to implement preventive solutions.Disseminated updated SOPs and ensured team adherence.Managed procurement workflows, inventory planning, and cost optimization. People & Talent PlanningProjected manpower requirements for each center and function.Collaborated with Talent Team to hire across Facilities, Marketing, Events & Finance.Drafted role-specific job descriptions aligned with operational needs.Identified sourcing strategies based on regional hiring dynamics. Compliance & Financial CoordinationEnsured documentation and approvals were in place per compliance mandates.Handled facility-related payments and prepared aging reports for finance.Tracked and optimized operational expenditures on a monthly basis.

Institute of Hotel Management (IHM) Shimla

Bachelor's degree, Hotel & Hospitality Management