Abhradeep Deb
Operations Manager @ ViaPlus by VINCI Highways | MBA, Operations
- Role
- Operations Manager at ViaPlus
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Abhradeep Deb
With over 16 years of experience in Operations Management and People Leadership, I…
Experience
Operations Manager
Nov 2020 — Present · Bengaluru, IN
Establishing Manual Image Review operations in Bangalore and Hyderabad, collaborating with the Director of Operations to develop strategies and objectives for maximizing productivity and leveraging support staffing across multiple locations# Providing support to business operations, including front end, image & data capture, planning, organizing, directing, and controlling transaction processing operations# Ensuring client KPI targets are achieved through the proper execution of performance metrics, maintaining superior customer service and professional relationships with team members and clients# Successfully set up back office operations in Bangalore and Hyderabad, showcasing expertise in operations management and expansion# Ensured customer service requests were resolved within SLAs and through proper channels, maintaining high levels of customer satisfaction# Analyzed daily reports to manage and improve overall site performance, demonstrating strong analytical and problem-solving skills
Education
Pailan College Of Management and Technology
Bachelor's of Computer Application, Computer Science
2001 — 2004
South Point English Medium High School
High School, General
1990 — 1999
H.K.V, Guwahati, Assam
Higher Secondary, Science
1999 — 2001
National Institute of Technology Durgapur
Master of Business Administration (MBA), Marketing
2006 — 2008
Skills
- Mis
- Key Account Management
- Business Analysis
- Marketing Strategy
- Vendor Management
- Process Improvement
- Business Development
- Pre-Sales
- Team Management
- New Business Development
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