Abhra Bhattacharya

Change Management Specialist @Capita

Pune, IN

Responsible for the overall IT Change and Configuration Management processes• Chairs the Change Advisory Board meetings and ensures that all change requests are thoroughly documented and reviewed as per the defined process requirements: documentation, risk mitigation, testing, rollback plan, communication, and more.• Conduct Change impact and readiness assessments, monitor and evaluate effectiveness of all Change activities.• Review standard change proposals for inclusion in the Standard Change policy• Prepare and send FSOC• Review unsuccessful changes for future improvements• Facilitate emergency change approval• Provide service quality reports; chair root cause analysis review meetings; document lessons learned and modify standard operating procedures accordingly• Design and implementation of solution for maintaining CI data integrity across the CI lifecycle with due consideration to the ITSM Incident, Problem and Change.• Day-to-day oversight of updating of the CMDB.• Validates, reports and audits information within the configuration management database.• Defines and establishes controls for CMDB.• Responsible for performing status accounting/reporting, verification and auditing the CMDB.• Works closely with various stakeholders to provide guidance in the management of CI\'s and the relationships between them• Collaborates with owners on improvement of data being populated of CIs to ensure accurate, consistent, and complete in CMDB• Hold configuration management review meetings

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