Abhra Bhattacharya

About Abhra Bhattacharya

Making change plans, planning activities to ensure that the change project proceeds according to schedule, conducting reviews, and communicating progress with stakeholders.Prioritizing change requests, assessing their impact, accepting, rejecting, documenting change management processes and change plans

Experience

1. Change Management Specialist

   Capita

   Aug 2016 — Present · Pune, IN

   Responsible for the overall IT Change and Configuration Management processes• Chairs the Change Advisory Board meetings and ensures that all change requests are thoroughly documented and reviewed as per the defined process requirements: documentation, risk mitigation, testing, rollback plan, communication, and more.• Conduct Change impact and readiness assessments, monitor and evaluate effectiveness of all Change activities.• Review standard change proposals for inclusion in the Standard Change policy• Prepare and send FSOC• Review unsuccessful changes for future improvements• Facilitate emergency change approval• Provide service quality reports; chair root cause analysis review meetings; document lessons learned and modify standard operating procedures accordingly• Design and implementation of solution for maintaining CI data integrity across the CI lifecycle with due consideration to the ITSM Incident, Problem and Change.• Day-to-day oversight of updating of the CMDB.• Validates, reports and audits information within the configuration management database.• Defines and establishes controls for CMDB.• Responsible for performing status accounting/reporting, verification and auditing the CMDB.• Works closely with various stakeholders to provide guidance in the management of CI\'s and the relationships between them• Collaborates with owners on improvement of data being populated of CIs to ensure accurate, consistent, and complete in CMDB• Hold configuration management review meetings

Education

• Savitribai Phule Pune University

  Bachalor of Computer Application, Computer Programming, Specific Applications

  2008 — 2011

• Trailhead by Salesforce

  Certified Salesforce Administrator, Develop & Customize Salesforce CRM

  2020 — 2020

• Julien Day School - India

  ICSE, Science

  1994 — 2006

• Modern Education Society's College of Engineering, Pune

  Master of Computer Applications (M.C.A.), Faculty of Engineer

  2011 — 2014

• Julien Day School - India

  ISC, Business/Commerce, General

  2006 — 2008

Skills

• English
• Onshore Team Collaboration
• Microsoft Word
• Recruiting
• Javascript
• Project Management
• IT Hardware Support
• Management
• Databases
• Teamwork
• Team Management
• Phone & Online Support
• Microsoft Excel
• Powerpoint
• Talent Acquisition
• Hardware Configurations
• Photoshop
• Complaint Handling
• Data Management
• Mysql
• Customer Service
• Sql
• Windows
• Software Installs
• IT Recruitment
• C
• Programming
• Microsoft Office
• Client/Server Models
• Networking
• Database Design
• Java
• C++
• Business Analysis
• IT Software Support
• Research
• Sourcing
• Market Analysis
• Scheduling
• Creative Writing