Abhitosh Jain

About Abhitosh Jain

Accomplished IT professional with a broad range of experience across roles such as Senior Business Analyst, Product Owner, Scrum Master, Project Manager, and CRM Consultant, with hands-on expertise in Salesforce and Siebel platforms. Contributed to major initiatives in Digital and Technology Transformation, CRM strategy, and Data Product development across sectors like Banking, Financial Services, Manufacturing, and Pharmaceuticals. Successfully led the digitization of end-to-end banking processes, enabling the launch of 300+ digital journeys via a mobile app (50M+ downloads) and integrated them across a branch network. Strong command of business analysis and requirement documentation, including Epic and User Story creation, BRD, FRD, SRS, and HLD, using process flows, impact analysis, user journeys, wireframes, and mockups. Delivered comprehensive requirement management solutions for Digital Banking, Process Optimization (AS-IS/TO-BE analysis), UI/UX enhancements, analytics-driven products, and offerings in Lending, Insurance, Investments, Core Banking, and CRM applications. Led data product implementations for Loan and Card portfolios, aligned with Data Mesh architecture. Experienced Project Manager (PRINCE2 certified), having led both development and support initiatives across enterprise-level engagements. Certified Scrum Product Owner (CSPO), skilled in backlog management, release planning, stakeholder engagement, and defining product vision and roadmap. Proficient in both Agile (Scrum, Kanban) and Waterfall methodologies. SAFe 5.0 Certified Senior Scrum Master (SSM) with strong facilitation skills across all Agile ceremonies, including daily stand-ups, sprint planning, reviews, retrospectives, and backlog refinement. Certified Salesforce Business Analyst and Salesforce AI Associate, with hands-on experience in Salesforce Financial Services Cloud (FSC) and Marketing Cloud (SFMC).

Experience

1. Product Owner

   IBM

   Jan 2025 — Present · Pune, IN

   Project Name – Mortgage/Loans and Cards Data Product Implementation [Banking Data Products]• Collaborated with business stakeholders for Banking Data Products to identify and define key data attributes through Data Discovery activities.• Engaged in discussions with Business and Data SMEs to gain a comprehensive understanding of the existing data landscape and the current state of source systems.• Reviewed and contributed to the development of Conceptual and Logical Data Models, presenting them at the Architectural Review Board (ARB) for alignment and approval.• Created EPICs and user stories, securing business stakeholder approval, and conducted refinement sessions to enhance and detail the stories.• Ensured compliance with Data Governance standards and implemented data quality checks prior to Go-Live to maintain data integrity.• Managed product backlog prioritization addressed functional queries and issues and facilitated communication between business and technical teams.• Actively participated in Agile ceremonies and contributed to successful Agile execution

Education

• M.I.T.S.

  Bachelor's Degree, Computer Science

  2000 — 2004

Skills

• Banking
• Business Analysis
• Remedy Ticketing System
• Estimating
• Pl/Sql
• Agile Methodologies
• Obiee
• Quality Center
• Informatica
• Siebel
• Manual Testing
• Pharmaceutical Industry
• Qual
• Requirements Analysis
• Project Management
• Eai
• Sdlc
• Solution Architecture
• Etl
• Project Planning
• Manufacturing
• Soa
• Crm