Abhiteja Pachipulusu

About Abhiteja Pachipulusu

Program Leader in GDO Operations | GIS Operations | Autonomous Vehicle…

Experience

1. Service Delivery Manager

   Cognizant

   Mar 2022 — Present · Hyderabad, IN

   Leadership & Team Management- Spearheaded a team of 9 business / data analysts, fostering a culture of high performance, continuous learning, and client-centricity- Directed the full talent lifecycle, including hiring, onboarding, performance reviews, and career development planning- Mentored and coached team members on advanced analytical techniques, stakeholder management, and presentation skills, enhancing the team\'s overall capability.Strategic Vision & Analytics Program Leadership- Defined and communicated the analytical vision and strategy for multiple key programs, aligning data initiatives with business goals- Orchestrated the end-to-end analytics roadmap for a portfolio of projects including AI/NLP, automation, and product enhancement- Translated complex business problems from Product, Engineering, and Operations into structured analytical frameworks and actionable insightsStakeholder Management & Client Engagement- Acted as the primary analytics liaison for cross-functional stakeholders, effectively communicating complex technical concepts to non-technical audiences- Partnered with Product and Engineering teams to integrate analytical models and insights directly into the product, improving key user metrics by 30%- Developed and presented compelling content, case studies, and capability decks to showcase the department\'s value, successfully pitching to 3 new clientsDriving Business Value & Operational Excellence- Led \"value-added\" projects that directly improved operational metrics, such as increasing process efficiency by 25% and enhancing quality scores by 10%- Directed the development of AI/NLP models for [specific purpose, e.g, text classification, sentiment analysis], resulting in reduction of 100K escalations- Oversaw the creation of interactive dashboards and visualization tools that provided real-time visibility into business performance, reducing the time to insight

Education

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Master’s Degree, Business Administration and Management, General

  2015 — 2017

• Gowtham Junior College

  12, Mathematics, Physics, Chemistry

  2006 — 2008

• Andhra University

  Bachelor of Engineering (BE), Electrical, Electronics and Communications Engineering

  2008 — 2012

Skills

• IT Consulting
• Rfp
• Pl/Sql
• Sql
• Microsoft Sql Server
• Javascript
• Java
• Html
• Jsp
• Asp.net
• Wcf
• Jquery
• Asp.net Mvc
• Css
• Requirements Analysis
• Rfp Generation
• Asp.net Ajax
• Html5
• Html 5
• Css3
• Microsoft Office
• C
• C#
• Cascading Style Sheets (Css)
• Business Analysis
• B2b Marketing
• Sales Management
• Negotiation
• Pre-Sales
• Vendor Management
• C++
• Business Operations
• Strategy
• Process Engineering
• Business Process Improvement
• Project Management