Abhinav Singh

About Abhinav Singh

As a Software Engineer at Policybazaar.com, I focus on designing and implementing innovative AI-driven systems, including multi-agent workflows and conversational pipelines. By leveraging LangGraph, Python, and modern backend technologies like Spring Boot and Kafka, our team has automated core business workflows, significantly reducing process time while enhancing system reliability and scalability. A graduate of Allahabad with a BTech in Information Technology, my academic foundation supports my work in building intelligent, distributed systems. With a strong interest in system design and automation, I aim to create impactful solutions that address complex challenges and deliver real-world value.

Experience

1. Software Engineer

   Policybazaar.com

   Jul 2024 — Present · Gurugram, IN

   Designed a planner–executor LangGraph multi-agent system with specialized domain and tool agents, automating core quote/ticket flows to 70% automation and cutting end-to-end time from 10–15 minutes to near-instant. • Built Spring Boot microservices (REST/JPA/Security) and modernized backend into an event-driven architecture with a transactional outbox and schema-regulated Kafka topics; improved event delivery. • Implemented a RAG conversational pipeline (BM25 + dense vectors, vector DB indexing, reranking, semantic caching) to fetch top 5–10 contextual hits, boosting relevance and lowering LLM inference latency. • Led ticketing & motor-claims revamp (merged modules, PSAT, adaptive workflows, doc uploads, real-time updates) delivering support efficiency +40%, PSAT +25%, self-service adoption +35%, and 30%faster claim processing.

Education

• Indian Institute Of Information Technology Allahabad

  Bachelor of Technology - BTech, Information Technology

  2020 — 2024