Abhishek Verma
Product @Makemytrip
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WORK HISTORY
Product @Makemytrip
Gurugram, IN
Working in the Product team at MakeMyTrip, I focus on solving user and business problems through data-driven product thinking and cross-functional collaboration. I\'ve led initiatives from root cause analysis to go-live — improving customer experience, optimizing sales workflows, and enhancing product discovery.Key highlights->Reduced repeat escalations by 25% via structured RCA and sprint-driven fixes->Improved query-to-conversion by 16% through regression-based allocation ->Launched AI-powered tagging to boost personalization and engagement->Drove UAT, QA, and funnel analysis to inform and improve product decisions
EDUCATION
Tufts University
Engineering Management
Delhi Technological University (Formerly DCE)
Bachelor of Technology, Industrial Engineering
ABOUT ABHISHEK VERMA
At MakeMyTrip, my role as a Product Owner blends a keen insight in product management with a robust foundation in production and industrial engineering from Delhi Technological University. We\'ve seen significant progress by leveraging data analytics to enhance user experience and streamline product features. My tenure at Meesho was marked by the successful development of a performance dashboard, leading to a substantial increase in delivery efficiency for an average of 2 million orders daily. Our team\'s commitment to logistics optimization and cross-functional collaboration underscores my dedication to driving strategic goals and delivering customer-centric solutions.
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