Abhishek Sanap
Software Support Engineer @Mahindra Integrated Business Solutions Private Limited
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WORK HISTORY
Software Support Engineer @Mahindra Integrated Business Solutions Private Limited
Nashik, IN
Troubleshooted and resolved a wide range of technical issues for internal customers. • Maintained a high customer satisfaction rating by providing clear and concise explanations of technical concepts. • Identified and documented recurring customer issues, leading to the development of improved support documentation. • Utilized ticketing systems (Msolve) to efficiently track and manage support requests. • Collaborated with developers to identify and resolve software bugs
EDUCATION
Commerce Management and Computer Science College
Higher Secondary School, Science
Godavari Madhyamik Vidyalaya Shingave
SSC
Savitribai Phule Pune University
Bachelor of Computer Science, Computer Science
ABOUT ABHISHEK SANAP
As a Software Support Engineer at Mahindra Integrated Business Solutions Private Limited, I address technical challenges by troubleshooting and resolving issues, collaborating with development teams to rectify software bugs, and maintaining customer satisfaction through effective communication. My role involves utilizing ticketing systems like Msolve to ensure efficient support request management and contributing to the improvement of support documentation. A graduate of Savitribai Phule Pune University with a Bachelor of Computer Science, I bring certified expertise as a Red Hat System Administrator and experience with GitHub, server administration, and cloud services. My professional journey includes hands-on experience in network operations and technical support, emphasizing my commitment to solving complex technical problems and delivering client-focused solutions.
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