Abhishek Saini
Azure Administrator | AVD Administrator | System Administrator | 3x Azure Certified 🌐🎓
- Role
- Remote Professional Services Engineer at Next7 It
- Location
- Jammu & Kashmir, IN
- LinkedIn followers
- 500 followers
About Abhishek Saini
Most IT issues are not caused by technology. They’re caused by poor infrastructure…
Experience
Remote Professional Services Engineer
Sep 2024 — Present · Cranberry Township, PA, US
Technical Support and TroubleshootingDiagnose and resolve technical issues for hardware, software, and network systems.Provide assistance with system performance, application errors, and other IT-related concerns.Offer guidance on the use of IT systems and software.2. Implementation and DeploymentInstall, configure, and upgrade IT systems, software, and hardware remotely.Deploy tools such as automation systems, cybersecurity measures, and cloud solutions.Assist in migrating systems to updated platforms or cloud environments.3. System Monitoring and MaintenanceMonitor system performance and address potential issues proactively.Conduct routine maintenance tasks such as patch management and updates.Ensure backup and disaster recovery systems are functioning correctly.4. CybersecurityImplement and manage security protocols to protect systems from threats.Provide recommendations for improving client cybersecurity measures.Conduct security assessments and audits as needed.5. Client ConsultationCollaborate with clients to understand their IT needs and recommend solutions.Create detailed documentation and reports for implemented solutions or troubleshooting steps.Conduct remote training sessions to educate clients on system usage and best practices.6. Collaboration and CommunicationWork closely with internal teams and vendors to resolve complex issues.Maintain clear and professional communication with clients to ensure satisfaction.Provide timely updates on the progress of service requests and projects.7. Project SupportAssist in managing and executing IT projects, such as system rollouts or migrations.Document project processes and outcomes for future reference.Ensure all project tasks meet quality and timeline expectations.8. Compliance and Best PracticesEnsure adherence to company policies, industry standards, and client requirements.
Education
Coursera
Technical Support Fundamentals, Computer and Information Sciences and Support Services
Jetking Noida Learning Center
jchne+ cloud, Computer Hardware and networking
2016 — 2018
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