Abhishek Ramanathan
User Experience Researcher + Strategist
- Role
- User Experience Researcher at Expedia Group
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
User Experience Researcher
Jan 2021 — Present · Seattle, WA, US
Oct 2023 - Current: Contextual AILeading mixed-methods research for AI-powered traveler experiences embedded across Critical User Journeys as travelers use Expedia, VRBO and Hotels.com websites and apps to plan, book and take their Trips. Specific areas of focus include -+ Trip Planning: mid funnel experiences focused on nurturing interest and helping travelers consider their options more deeply like itinerary builder, cost estimator, comparison tools, collaboration tools and maps.+ Trip Assistance: lower funnel post-booking experiences focused on enhancing the traveler experience and encouraging repeat usage like travel itineraries, real-time updates, self service and to-do lists.Jan 2021 - Sep 2023: Conversational AILed mixed-methods research and bolstered experience strategy for Conversational AI Platform, which runs customer support channels like the Virtual Assistant, Voice Assistant, Help Pages, Live Customer Support Agent tools and B2B Console for enterprise clients.
Education
University of Michigan
Master of Science - MS
Indian Institute of Technology, Kharagpur
Bachelor’s Degree
Skills
- C
- Microsoft Office
- Sustainable Design
- 3d Studio Max
- Architectural Design
- Microsoft Excel
- Photoshop
- Sketchup
- Revit
- Autocad
- Bim
- Architecture
- Urban Design
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