Abhishek Negi
WFM Planner at TaskUs
- Role
- Senior Analyst Wfm at WNS
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Abhishek Negi
I’m a Workforce Management professional with X+ years of experience in the BPO industry, currently working as an Assistant Manager – WFM.I specialize in forecasting, capacity planning, scheduling, and real-time adherence for voice/non-voice processes. I’ve supported teams of 230 FTEs, improved SLA by 7%, and helped optimize staffing costs.I enjoy working in fast-paced environments where data-driven decisions directly impact customer experience and business outcomes.Currently open to opportunities in Senior WFM roles, capacity planning, or strategic workforce analytics
Experience
Senior Analyst Wfm
Apr 2025 — Present
Education
Maharaja Agrasen Himalayan Garhwal University
Bachelor of Arts - BA, HISTORY
Swami Vivekanand Subharti University (SVSU), Meerut
Master of Business Administration - MBA
2023 — 2025
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