Sai Abhishek
Senior Product Support Specialist at H1
- Role
- Senior Product Support Specialist at H1
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Sai Abhishek
I work in the Customer Support team at H1, where I help support all of our customers, replicate/validate bugs for proper categorization, identify opportunities for platform improvements and feature requests, create/update technical documentation. I am responsible for receiving and answering all tickets and solving or appropriately routing them to the responsible teams. I also oversee additional team members and ensure SLAs are being met, daily tasks are completed, and act as arbitration over all support decisions.
Experience
Senior Product Support Specialist
Mar 2023 — Present · Hyderabad, IN
Education
Jawaharlal Nehru Technological University
Bachelor’s Degree, Electronics and Communications Engineering
2008 — 2012
Vignana Jyothi Institute of Management
Master of Business Administration (M.B.A.), Marketing and Business Analytics
2013 — 2015
Skills
- Powerpoint
- Microsoft Excel
- Microsoft Powerpoint
- Sales
- Competitive Analysis
- Product Support
- Business Strategy
- Team Management
- Mysql
- Research
- Marketing Strategy
- Business Analysis
- Data Analysis
- Marketing
- Project Management
- Crm
- Management
- Market Research
- Business Development
- Leadership
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